So, the outcome is circumstantial and could have happened to any computer or manufacturer using their parts. Software Programmers try very hard to avoid future software conflicts when they create drivers but they do not always have access to information on how future Operating Systems or even updates will affect software or hardware-drivers. Does this mean I was sold a defective product?.Every once in a while a piece of software may conflict with another and thus result in a system error (up to and including what we call a "Blue Screen" error, which looks like white text on a big blue background and nothing else). Software updates, such as hardware drivers and Windows Updates, and even occasional software issues, are a part of regular computer usage. Hardware inside your computer requires software called a driver to allow your Operating System (such as Windows) to know how to communicate with and utilize that hardware. Think of a driver as an "interpreter" on your favorite trip to a foreign nation. What is a "driver?" Why does this error happen?.Please seek assistance if you are are unable to deterimine if this technical bulletin applies to your Dell laptop. This image shows the location of the webcam. As we understand, only the 15-inch and 17-inch laptop models with an integrated web camera should apply this driver update/patch. Does this update apply to all Dell Studio Laptops? What is an "Integrated Webcam?".The following are Frequently Asked Questions about this technical bulletin. If you are unsure what this means, or simply want assistance, please contact your local GEEK SQUAD® to address this known software issue. The update can be obtained from the link above. The problem may appear only after Windows Vista Updates.ĭetermine if you need to update the driver to version A05 or higher to solve this issue. The BSOD error specifically is 0x0000000a IRQ_NOT_LESS_OR_EQUAL and occurs due to an issue with the way the Creative Labs Webcam Driver interacts with the Windows Kernel.
If you have any trouble with this procedure, you may contact Dell Tech Support at 1 (866)-955-2251 or visit the Geek Squad at your nearest Best Buy store.Īn issue has been identified with BSODs (Blue Screen error) appearing on some Dell Studio 15- and 17-inch notebooks. It is always a good idea to reboot your system after updating drivers. The installation will occur automatically. Save the file to your desktop and then double-click on the icon to run it. This driver can be installed by downloading the self-executing file at this link: This issue can be resolved with an update to the webcam driver. We have learned that some Dell Studio laptop computers may suffer a Blue Screen failure.
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